A good number people reading this who've tried to make some changes in their workplace to accommodate popular agile practices like visual management, or sitting together will have come into contact with the company facilities department. These folk, often referred to as the furniture police, have the thankless job of maintaining a safe, productive and pleasant working environment. However they don't always have a reputation for being keen to listen to the needs of individual teams even if the promise of better outcomes is on the table. Ian Ellison talks about his background in corporate facilities and his more recent academic career and doctoral research into working environments and considers workspace versus workplace. He covers the different approaches taken by businesses, what people often sight as being important and how they may or may not align.